Post by account_disabled on Nov 29, 2023 3:25:01 GMT
If you want motivated, engaged employees, give them freedom. Everyone should have their own responsibilities. This is not only an expression of trust, but also a real relief for the manager, who has a lot of other responsibilities anyway. Well-designed procedures, status meetings and reports should help you keep your finger on the pulse. If your team serves customers by phone, it's a good idea to listen to call recordings from time to time. Many improvements can also be made in this area. Selected conversations can be discussed with the team during meetings or internal training as case studies. Responso helps customer service teams The attitude of the supervisor and the selection of the right people for the team are of course crucial, but the organization of work that promotes a good atmosphere can also be supported by appropriate tools. One of them is Responso . It is a ticket system that facilitates communication with customers, but also improves the work comfort and efficiency of customer service teams. What features influence this? Authorizations – the ability to create various roles within the organization and assign employees access to selected resources. You can define, for example, who should be able to reply to customer messages or who will have access to a given Allegro account. Ticket management capabilities - assigning an agent to a ticket, adding tags and statuses, as well as automatic actions created for various tickets.
All this will facilitate and organize the work of your Special Database team, and will also relieve them from performing repetitive tasks that consume a lot of time. Internal notes – as we mentioned earlier, the free flow of information and communication between team members is very important. Responso allows you not only to send messages to customers, but also to conduct internal correspondence with other employees who may have valuable comments regarding a ticket. Tasks – this is a new Responso function, implemented with customer service teams in mind. Instead of using external task scheduling tools, you can create tasks inside the Responso system. They may be associated with specific tickets, but they do not have to be. This functionality is based on the proven Kanban board method. Reports – if you want to know the efficiency of your team, Responso will provide you with information, for example on how quickly employees respond to buyer inquiries. If you want to improve the operation of your customer service team, sign up for a free test account with Responso today and check if this tool suits your business. With the code icea30 you can use the system for a whole month for free!
Currently, the development of the e-commerce industry is largely due to small and medium-sized enterprises, which constitute approximately 99%. all companies in the European Union. They are the most important element of e-commerce. Over the last few years, they have been responsible for creating approximately 85 percent. new jobs. They have a huge impact on the economy, which is why it is so important to develop technological competences and appropriate education as well as knowledge of the latest trends in order to stand out in today's competitive e-commerce environment. iCEA Group - an international digital marketing agency that has been setting standards in acquiring and converting traffic for 16 years, together with experienced e-commerce market experts, is launching a new series of free educational webinars who will share their knowledge in the areas of e-commerce. The webinars are aimed at owners, e-commerce, managers and digital marketing specialists. The aim of the educational series is to help you better understand and use the potential of internet marketing in e-business.
All this will facilitate and organize the work of your Special Database team, and will also relieve them from performing repetitive tasks that consume a lot of time. Internal notes – as we mentioned earlier, the free flow of information and communication between team members is very important. Responso allows you not only to send messages to customers, but also to conduct internal correspondence with other employees who may have valuable comments regarding a ticket. Tasks – this is a new Responso function, implemented with customer service teams in mind. Instead of using external task scheduling tools, you can create tasks inside the Responso system. They may be associated with specific tickets, but they do not have to be. This functionality is based on the proven Kanban board method. Reports – if you want to know the efficiency of your team, Responso will provide you with information, for example on how quickly employees respond to buyer inquiries. If you want to improve the operation of your customer service team, sign up for a free test account with Responso today and check if this tool suits your business. With the code icea30 you can use the system for a whole month for free!
Currently, the development of the e-commerce industry is largely due to small and medium-sized enterprises, which constitute approximately 99%. all companies in the European Union. They are the most important element of e-commerce. Over the last few years, they have been responsible for creating approximately 85 percent. new jobs. They have a huge impact on the economy, which is why it is so important to develop technological competences and appropriate education as well as knowledge of the latest trends in order to stand out in today's competitive e-commerce environment. iCEA Group - an international digital marketing agency that has been setting standards in acquiring and converting traffic for 16 years, together with experienced e-commerce market experts, is launching a new series of free educational webinars who will share their knowledge in the areas of e-commerce. The webinars are aimed at owners, e-commerce, managers and digital marketing specialists. The aim of the educational series is to help you better understand and use the potential of internet marketing in e-business.